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These are some of the most frequently asked questions regarding Superior Home Products policies.
What are Superior Home Products payment terms? Your order is totaled (INCLUDING INSTALLATION CHARGES) and 50% is collected at the time your order is placed. The balance (50%) is collected when the product is delivered. YOUR INSTALLATION IS PREPAID IN FULL WHEN MATERIAL IS DELIVERED. THIS POLICY IS NON-NEGOTIABLE. Superior stands behind its work. We want you to feel confident that your job will be handled in the most professional manner, and we assure you that our reputation for excellent service is something we value, as we have for more than 20 years. Credit applications are available for customers who would like to set up accounts with Superior. Typically, cultured marble & granite orders take approximately 4 weeks to run through our system. This turnaround time may vary due to current backlog. Most mirrors, shower doors and wire shelving require 2 weeks’ turnaround. Your order will be custom manufactured and/or fabricated at our Wentzville facility. Can I change or cancel my order once it has been placed? You can make a single change or cancel your order up until the marble is actually produced or special products such as shower doors, mirrors or shelving has reached the fabrication stage. Glass items are processed quickly and may not be able to be cancelled. Additional changes requested prior to production will incur a $50.00 processing surcharge. Order cancellation after production has occurred will result in forfeiture of AT LEAST part of your deposit. Your sales contact will provide specific amounts. Does Superior Home Products field measure? Superior Home Products will provide field measure at no charge on most projects we are installing. Typically, if you are providing your own installation Superior Home Products does not field measure. How will my delivery / installation be arranged? On deliveries to occupied residences, someone must be at home to accept the product and provide final payment. New construction jobs will require payment prior to delivery. Our office will contact you approximately 2 days prior to confirm a date for delivery and installation. Installations are normally set up for 2-3 days after the products have been delivered to your home. What accommodations should I make for delivery and installation? You will need to select a secure location for your product to be staged flat on the floor within a reasonable proximity of your installation. A clear path from staging to installation is required for product transport. Materials for marble or granite installs are typically delivered 2-3 days before actual install. Shower doors, mirrors and shelving installed orders are delivered with the installer on the day of the job. How messy will my marble installation be? Installation of marble requires cutting the marble using a saw-vac to minimize the dust. Any objects in the proximity of where the marble is to be cut should be covered for protection. Our installers will make every effort to leave the site as clean as possible when they complete the job. How long after installation will I be able to use my tub/shower? You should wait 24 hours after your marble tub, shower surround, or shower door has been installed before using. We do not install drywall, fix or remove tile, remove
existing or re-install new plumbing fixtures, vanity tops, tubs,
shower bases or grab bars. At any point during this process, please feel free to call your primary contact with questions or to obtain updates. |
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